Mexpoint Labs
Last Updated: March 17, 2025
This Refund Policy explains the terms and conditions under which Mexpoint Labs ("we," "us," or "our") processes refund requests for our educational services and course offerings available at mexpointlabs.com.
We strive to ensure satisfaction with our perspective drawing courses and educational content. Refund requests are evaluated based on the specific circumstances and timing of the request.
Refunds may be requested within the applicable refund window specified for each course or service. Digital course materials accessed or downloaded may affect refund eligibility as detailed in this policy.
Students may request a full refund within 14 days of course enrollment if they have completed less than 20% of the course content. The refund window begins on the date of purchase confirmation.
After the 14-day standard refund window, partial refunds may be considered on a case-by-case basis for students who have completed less than 40% of course materials. Partial refund amounts are calculated based on the proportion of content accessed.
Refunds will not be granted in the following situations:
Monthly subscription refunds may be requested within 7 days of the initial subscription charge if no significant platform usage has occurred. Subsequent monthly charges are non-refundable once the billing cycle begins.
Annual subscriptions may be refunded within 30 days of purchase if less than 10% of available courses have been accessed. After 30 days, annual subscriptions are non-refundable but may be canceled to prevent future charges.
Subscriptions may be canceled at any time through your account settings. Cancellation prevents future billing but does not trigger refunds for the current billing period. Access continues until the end of the paid period.
If you experience significant technical problems that prevent access to course materials and our support team cannot resolve the issues within a reasonable timeframe, a full or partial refund may be granted regardless of standard timeframes.
If we cancel or discontinue a course you have purchased, you will receive a full refund regardless of how much content you have accessed. Alternatively, we may offer equivalent replacement courses at no additional cost.
Refund requests based on medical emergencies, personal hardship, or other compassionate grounds will be evaluated individually. Documentation may be requested to support such claims.
Courses purchased during promotional periods, with discount codes, or as part of bundle offers are subject to the same refund policy terms. Refunds for discounted purchases will be processed at the actual amount paid, not the original price.
Free trial access or complimentary course access does not qualify for refunds.
To request a refund, contact our support team using one of the following methods:
Refund requests should include:
Refund requests are typically reviewed within 5 business days of submission. Once approved, refunds are processed within 10 business days. The time for funds to appear in your account depends on your payment method and financial institution.
Refunds are issued to the original payment method used for purchase. We cannot process refunds to alternative accounts or payment methods for security reasons.
Depending on your payment method:
The following items and services are non-refundable under all circumstances:
We encourage you to contact us directly to resolve any billing concerns before initiating a chargeback with your financial institution. Initiating a chargeback while a refund request is being processed may delay resolution.
If a chargeback is filed, your account access may be suspended pending investigation. Accounts associated with fraudulent chargebacks may be permanently terminated.
As an alternative to refunds, we may offer the option to transfer your enrollment to a different course of equal or lesser value within 30 days of original purchase. Course transfers are subject to approval and availability.
We reserve the right to modify this Refund Policy at any time. Changes become effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.
Refund requests for purchases made before policy changes will be evaluated under the policy in effect at the time of purchase.
For questions about this Refund Policy or to submit a refund request, please contact us:
Mexpoint Labs
Remisnycha Street, 24, 6a
Chernihiv, Chernihiv Oblast
Ukraine, 14039
Email: support@mexpointlabs.com
Phone: +380577602016
This Refund Policy is part of our Terms of Service and should be read in conjunction with our Privacy Policy and other applicable policies. In case of conflict between this policy and other agreements, the more specific terms shall prevail.
Our commitment is to provide high-quality educational experiences in perspective drawing and related subjects. We appreciate your trust in Mexpoint Labs and strive to handle all refund requests fairly and transparently.
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